Job Title: Word Processing Supervisor

Department Word Processing Department, New York

Direct report(s) –(30) Coordinators, Word Processing Operators, Distribution Assistants,

Proofreaders

Reports to Word Processing Manager

FLSA Exempt

Work Schedule Various assigned shifts Saturday through Friday with a compressed work

schedule of 11.7 hours per shift, 3 shifts per week. Overtime and holiday

coverage required.

Job Summary

 • The Word Processing Supervisor is responsible for direct supervision of

a team of word processors, document specialists, distribution

assistants, and proofreaders. Work involves coordinating and

delegating word processing work assignments received from 10 offices

worldwide to members of the Word Processing team. The Word

Processing Supervisor is also responsible for performing other

essential administrative functions such as implementation of

procedures, records management, and work performance evaluations.

In addition, the Word Processing Supervisor is responsible for providing

the highest quality of service to our clients and other individuals at the

firm.

Essential Duties and Responsibilities

• Accommodates all word processing requests for work taking into

consideration assigning the work to the appropriate staff and monitoring

the work throughout the shift in an effort to meet critical deadlines

• Provides guidance to staff on how best to complete assignments with

hardware/software available at the firm

• Troubleshoots problematic documents

• Records all work request information in log book

• Ensures that shift is staffed accordingly to accommodate at desk

requests, providing Minicenter, Distribution Center, and Word

Processing Center coverage

• Ability to multi-task

• Reads and acknowledges incoming email requests and prepares

routine correspondence in a timely manner

• Answers the telephone and gives information to callers, assists with

work requests, and routes calls, if necessary, to the appropriate contact

• Composes and prepares correspondence relating to work requests or

personnel issues

• Records and maintains employee attendance information

• Files correspondence and other Word Processing Department records

• Prepares end of shift status report

• Assists other departments during off hours with conflict searches,

conference room reservations, travel reservations, computer support

backup, Edgar requests, Graphics overflow, taxi reservations, food

audits, and client requests. The Word Processing Supervisor also

notifies other departments of personnel who call to say that they will be

absent

• Prepares, presents, and follows-up on staff evaluations

• Identifies problems with performance and develops solutions to those

problems

• Attends departmental meetings as necessary

• Monitors temps and ensures that paperwork is accurate and complete

• Understands and implements policies, procedures, and practices in a

fair and positive manner

• Regularly monitors the accuracy, completeness, and timeliness of work

requests

• Informs lawyers on a timely basis if there will be a problem meeting a

deadline

• Provides professional customer service to lawyers and other individuals

at the firm and serves as a point of contact for information concerning

office services and responds to inquiries within established guidelines

• Performs special projects as required

• Advises employees when unusual work situations arise and when new

procedures are instituted

Position Requirements

• Minimum of 10 years of work experience in a Word Processing

Department with 5 years of hands-on Word Processing supervisory

experience. Office 2010 experience a plus

• Advanced level proficiency in Word, Excel, PowerPoint, Visio and

Acrobat X

Qualifications

 • Flexible

• Excellent attendance and punctuality

• Experienced in effective supervisory functions

• Considerable knowledge of and the ability to use computers and

software applications currently being used at the Firm

• Demonstrated ability to organize, direct, and perform high level

supervisory duties in a manner conducive to full performance and high

morale

• Demonstrated ability to identify problems in the office and develop

appropriate and feasible solutions

• Ability to maintain personnel records and prepare reports and

correspondence accurately and efficiently

• Excellent writing skills and the demonstrated ability to develop written

reports, correspondence, and action plans

Tony Christodoulou Managing Director  RemX Specialty Staffing   405 Lexington Avenue, Office #2600 • New York, NY 10174 917-368-8407 phone •  646-573-0948 cell • 917-368-8005 fax Tony.Christodoulou@remx.com  www.remx.com www.linkedin.com/in/tonychristodoulou